Service Areas

Sydney’s city centre is changing in front of its residents. George Street, once a corridor for buses and cars, has been transformed into a pedestrian boulevard that will run about two and a half kilometres from Central to Circular Quay once the final stage is finished. The City of Sydney has invested more than $300 million in the project and says it has helped attract more than $8 billion of private investment along the corridor. With space for trees, seating and outdoor dining, the street has gained a new evening life, and the people who live in the towers around it now have a livelier city on their doorstep after dark.

Excel is part of that city. We manage The Residence Hyde Park on College Street,  World Tower Midrise on Liverpool Street and 74 Pitt Street, and our portfolio runs on through The Rocks, Pyrmont and Waterloo, so we see at close quarters how different parts of the centre are being reshaped. A building in the middle of that change needs a manager who keeps pace with the street outside, and that is what the rest of this page is about.

Sydney CBD buildings under management

• The Residence Hyde Park on College Street
• World Tower Midrise on Liverpool Street
• 74 Pitt Street, Sydney
• The Stamford Residences and Reynall Terraces, The Rocks.
• Cove Apartments, The Rocks
• Sydney Wharf Apartments, Pyrmont
• Mondrian Apartments, Waterloo

What a city tower needs from its manager

A CBD residential tower is closer to a small business than a building. There are hundreds of lots above a podium, a loading dock with a booking sheet, a concierge desk that never quite closes, and plant rooms full of equipment that residents only think about on the day it stops. Our managers work to documented inspection rounds that cover the whole building on a set cycle, so when a committee member asks what was checked last month, the answer is a record rather than a recollection.

City towers are almost always mixed-use, which means the commercial and residential halves each need their own scope, their own contractors and often their own hours. We manage both under one accountable person, with tradespeople inducted, dock bookings kept and work signed off at the end, so the building always knows who is inside it and why. Lifts, fire systems, stair pressurisation, anchor points and façade access each carry their own certification schedules, and we keep that compliance calendar as a core duty, with the evidence filed where your committee can find it.

Management, concierge and cleaning

Most larger city buildings use both of Excel’s service lines side by side. The [concierge team] is the warm, visible face of the building, while the building manager works through maintenance, contractors and compliance behind the scenes, and both are directly employed by Excel. Cleaning is the one service we deliberately do not deliver ourselves. It is provided by our sister company, Tru Brite Cleaning Services, which already cleans 74 Pitt Street. We disclose the relationship to every client up front and keep the two companies at arm’s length, so your committee can appoint each on its merits.

Reporting your executive committee can govern from

Every Excel building produces a written monthly report that sets out what was inspected, what was found, what was spent and what is coming, in a form an executive committee can make decisions from. Excel was founded by a chartered architect, so buildings are assessed structurally rather than cosmetically, and maintenance is planned against the capital works fund rather than improvised. We have been looking after Sydney buildings since 2001.

Get in touch

We would love you to meet our experienced management team to discuss the services Excel can provide to your specific building.

Managing a new development? We’d be happy to walk you through Developer Consultancy and Defects Management — we support buildings from pre-settlement right through to settled, steady management.

Call us directly on (02) 9518 8577

or send us a message via our Request a Proposal form